Terms & Conditions

Last updated: 20 October 2026

This website and its online shop are run by Sri Lakshmi Caterers (“we”, “us”), whose details are at the end of this page. By placing an order you agree to these terms, together with our Cancellation & Refund Policy, Delivery Policy and Privacy Policy.

1. Our products

We sell freshly prepared vegetarian sweets, savouries (kara items) and spice powders made in our kitchen in Bengaluru. Because they are made in small batches, colour, shape and size can vary slightly from the photographs, which are for illustration.

Each product page shows its pack size, price and shelf life. Our kitchen handles common allergens such as milk, ghee and nuts; if you have a food allergy, please call us before ordering. Store the products as described on the pack and eat them within the stated shelf life.

2. Prices and taxes

All prices are in Indian Rupees and include GST. Delivery charges, any cash-on-delivery charge and any discount are shown separately in your basket and at checkout before you place the order. The price you pay is the one shown at checkout. A GST tax invoice is issued for every order when it is dispatched.

If a price on the site is clearly wrong because of an error, we will contact you before dispatch; you can then accept the correct price or cancel for a full refund.

3. Placing an order

You order as a guest — no account or password is needed. You must give a correct name, phone number, email address and delivery address; we use the email address to send your confirmation and delivery updates. You must be 18 or over, or order with a parent’s or guardian’s permission.

An order is accepted when you see the confirmation page and receive the confirmation email. We may decline or cancel an order — for example if an item has sold out, if we cannot deliver to the address, or if the order looks fraudulent — and if you have already paid we will refund you in full.

4. Payment

• Cash on delivery is available in the areas and up to the order value shown at checkout. Please have the amount ready for the delivery person.
• Online payment (cards, UPI, net banking, wallets), where offered, is processed by our payment partner Razorpay. We never see or store your card or bank details.

If an online payment fails or is interrupted, your order is not confirmed until the payment is received. Any amount debited for a failed order is refunded by the bank or the payment partner.

5. Delivery

We deliver within Karnataka only. Charges, delivery days and which products can go to which area are explained in our Delivery Policy and confirmed at checkout for your PIN code. Please make sure someone is available at the address on the delivery date, and check the package when you receive it.

6. Cancellations, problems and refunds

You can cancel by phone or WhatsApp before your order is dispatched. Because our products are fresh food, orders cannot be returned for a change of mind, but if something arrives damaged, wrong, missing or not fresh, tell us within the time given in our Cancellation & Refund Policy and we will replace it or refund you.

7. Catering services

Catering for weddings and events is not sold through the online shop. An enquiry or booking request sent through this website is not a confirmed booking; the menu, price, advance and cancellation terms for an event are agreed with you directly in our written quotation.

8. Using this website

The text, photographs and logos on this website belong to us and may not be copied for commercial use without our permission. Please do not misuse the site — for example by trying to break its security, placing fake orders or submitting false information.

9. Our responsibility

We take care to describe our products accurately and to deliver them fresh and on time. Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Apart from those rights, our responsibility for any order is limited to replacing the products or refunding the amount you paid for them, and we are not responsible for delays caused by events outside our control, such as severe weather, strikes or road closures.

10. Law and disputes

These terms are governed by the laws of India. If you have a complaint, please contact our Grievance Officer first (below) — most problems are resolved quickly that way. Any dispute that cannot be resolved will be subject to the courts at Bengaluru, Karnataka, without affecting your right to approach a consumer commission.

11. Changes to these terms

We may update these terms from time to time. The version shown here when you place an order is the one that applies to that order.

Seller details and complaints

Sri Lakshmi Caterers
Second Floor, No.113/17-1, Old Madras Road,Near Old Adarsha
Theator, Ulsoor,, Bengaluru (Bangalore) Urban, Karnataka,
560008
Phone: +91 98863 89795
Email: lakshmicaterers.bng@gmail.com
GSTIN: 29AODPM1876R1Z2
FSSAI licence no.: 11222333002893

Grievance Officer

Complaints: please contact us on the phone number or email above. We acknowledge every complaint within 48 hours and resolve it within one month.