Cancellation & Refund Policy

How to cancel, what to do if something is wrong, and how refunds work.

Last updated: 20 October 2026

Our sweets and savouries are fresh food, prepared for your order. That shapes this policy: you can cancel freely until we dispatch, and if anything arrives wrong we put it right — but we cannot take food back once it has been delivered.

Cancelling an order

  • Before dispatch: call or WhatsApp us on +91 98863 89795 with your order number (it starts with SHOP-). We cancel it and you pay nothing.
    • Cash on delivery: the order is simply cancelled.
    • Paid online: you get a full refund, including the delivery charge.
  • After dispatch: the order can no longer be cancelled, because it is already prepared and on its way.
  • If we cancel (for example because an item sold out or we cannot reach your address), we tell you straight away and refund anything you paid in full.

Something wrong with your order?

If your order arrives damaged or leaking, with a wrong or missing item, or with a quality or freshness problem, tell us within 2 days of delivery:

  1. Open your order (the link in your confirmation email, or Track your order) and use Something not right? at the bottom; or call / WhatsApp us.
  2. Tell us what is wrong and whether you would like a replacement, a refund, or just a call back. We call you back within one working day. If you can, WhatsApp us a photo — it helps us sort it out faster.
  3. Please keep the product and packaging until we have resolved it.

Where the problem is confirmed we replace the affected items or refund them — in full, or in part for the items affected. We do not accept returns for a change of mind, or for products that were stored or used against the instructions on the pack.

How refunds are paid

  • Online payments are refunded to the original payment method (card, UPI, net banking or wallet). We start the refund within 2 working days of approving it; your bank usually credits it within 5–7 working days after that.
  • Cash-on-delivery orders are refunded by UPI or bank transfer to an account you give us, within 5 working days of approval.

Refunds are made in Indian Rupees for the amount you paid for the affected items, plus the delivery charge where the whole order is refunded.

Delivery that could not be completed

If we cannot deliver because the address was incorrect or nobody was available, we will try to contact you to arrange another time. Because the products are perishable, we may not be able to refund an order that could not be delivered for these reasons after reasonable attempts.

Catering bookings

This policy covers the online shop. For weddings and events, the advance, cancellation and refund terms are set out in the quotation we agree with you.

See also our Terms & Conditions and Delivery Policy.

Seller details and complaints

Sri Lakshmi Caterers
Second Floor, No.113/17-1, Old Madras Road,Near Old Adarsha
Theator, Ulsoor,, Bengaluru (Bangalore) Urban, Karnataka,
560008
Phone: +91 98863 89795
Email: lakshmicaterers.bng@gmail.com
GSTIN: 29AODPM1876R1Z2
FSSAI licence no.: 11222333002893

Grievance Officer

Complaints: please contact us on the phone number or email above. We acknowledge every complaint within 48 hours and resolve it within one month.